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What happens if my cart breaks?
The carts are warrantied for 10 years against manufacturer defects. If a cart is damaged by the hauler it will be repaired or replaced at the hauler's cost. If a cart is broken by means other than the hauler's actions then the customer must pay for a replacement cart. The cost to have a replacement cart delivered to a customers location is $90.00 per cart. Stolen carts are also the responsibility of the customer. Each cart will have a City of Norwich logo and there will be a space on each cart for customers to write in their address. Both of these measures should help greatly reduce the probability of theft.

PW - Automated Garbage & Recycling Collection

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1. What day is my pickup
2. Why did the City switch to automated trash and recycling collection?
3. Why does the City recommend opting for the large containers for both garbage and recycling?
4. Where should I store my carts?
5. What happens if my cart breaks?
6. What if the lid on a cart does not close all the way?
7. Is it mandatory to use the new carts?
8. What if it snows?
9. Can I still park on the street on my collection day?