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Norwich Help Center
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Animal Control

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1. How do I get to the pound?

Assessor

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1. Why am I still getting a tax bill on a vehicle I no longer own?
2. Does the City of Norwich provide any tax breaks or exemptions?
3. I no longer reside in the state of Connecticut, why am I getting a motor vehicle tax bill?
4. What if I think the assessment is not accurate?

City Clerk

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1. Where can I get my passport application processed?
2. How do I file for a divorce?

Finance-Budget

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1. How much are my taxes going to increase?
2. Why can’t Board of Education budget be cut in order to lower taxes?
3. Why can’t Capital Improvements be cut to lower taxes?
4. Why can’t Debt Service be cut to lower taxes?
5. What can Local Capital Improvement Program (LOCIP) funds be used for?
6. How does Norwich’s spending compare to other communities?

Finance-Tax Collector

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1. When are taxes due?
2. If I pay my motor vehicle taxes online, can I register or reregister my vehicle right away?
3. How can I pay my tax bill?
4. What if I did not receive a tax bill?
5. What do I do if I am delinquent on my taxes and I need to register my car?
6. Are there long tax collection lines at City Hall?
7. What happens if I pay late?
8. My tax bill shows “back taxes due” and I am being charged interest and other fees. What does that mean?
9. Can the interest on my tax bill be waived?
10. What should I do if I am being improperly billed for a motor vehicle?
11. I have moved. What is my tax jurisdiction for motor vehicle taxes?
12. I recently replaced a vehicle, and received a tax bill on the old vehicle. Do I have to pay it?
13. What is a supplemental motor vehicle tax bill?
14. I received a letter from a collection agency regarding taxes that I owe to the City of Norwich. What do I do?
15. Do I need to save my receipts?
16. How is the tax rate established?
17. My real estate tax bill should be paid by my bank or mortgage company. I received the tax bill in the mail directly from the City. What should I do?
18. I recently bought (or sold) a house in Norwich, and I have a question about what I owe. What should I do?
19. Am I eligible for any tax exemptions?
20. Who do I ask? The Assessor or the Tax Collector?
21. Why haven't I received a refuse bill?

Finance-Website

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1. What is the best browser to use when making changes in CivicPlus's content management system?
2. I need to upload a bunch of files and the CivicPlus software doesn't like the filenames that I gave them (i.e., contains certain special characters). What do I do?

Fire-Carbon Monoxide

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1. What is carbon monoxide?
2. Why is carbon monoxide so dangerous?
3. Where does carbon monoxide come from?
4. What are some of the common sources of carbon monoxide?
5. How can I protect my family from carbon monoxide?
6. What should I do if my CO detector alarms or I suspect the presence of CO in my home?

Human Services

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1. Where do I apply for public assistance, Medicaid, and/or food stamps?
2. Am I eligible to receive services through Norwich Human Services?

Planning & Development

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1. Are your zoning regulations available online?
2. What are your building permit fees?
3. What are the application deadlines?

Police - Community Policing

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1. Is there a neighborhood crime watch available in my area?
2. How do I report a street light outage in my neighborhood?
3. Can I have my home checked while I'm away on vacation?

Police Records Division

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1. Are police reports/records "public information"?
2. How do I obtain a copy of a police report/records?
3. How much do copies of police reports/records cost?
4. The insurance company says it is my responsibility to obtain a copy of my accident report. Is this correct?
5. I asked for a report and was told I could not have it. Why is that?
6. I just got arrested; can I get a copy of my arrest report?
7. Do you do criminal background checks?
8. How can I find out the status of my case?
9. How do I know who is investigating my case?
10. Will you call me when my case comes to closure?
11. Will you call me if my property is found?
12. How do I get my property back?
13. Why does it take so long to get property back when it is held as evidence?
14. Why must I make an appointment to claim my property?
15. If I find and turn in any other property (i.e. money, jewelry, etc.), may I later claim it?
16. Does the police department hold property auctions?
17. Can I find out if there is an arrest warrant for me or somebody else?
18. I would like to look into getting a pardon for my past transgressions; how would I do that?
19. What permits are required and available through police department?
20. What do I need to know about opening a pawn shop, buy/sell precious metals, gems, coins or be a second-hand dealer?

Public Parking Commission

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1. What is the cost of monthly parking at the lots and garages?
2. How do I find out about closings due to inclement weather?

PW - Solid Waste & Recycling

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1. What are the bulky waste guidelines?
2. Who performs the refuse and bulky waste services?
3. Are there size or weight limits for refuse containers?
4. Can I get backyard roll-out service for refuse and recycling pickup?
5. Where can I dispose of paints?

PW - Streets & Parks

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1. When are evictions auctions held?
2. What are my responsibilities for snow, ice, and sleet removal?
3. What are the rules for maintenance of shrubs, trees, and bushes on my property?

Recreation Department

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1. Is it a good idea to register for a program early?
2. How can you register for recreation programs?
3. What is the refund policy?
4. Is financial assistance available?
5. How can I find out about cancellations?
6. Are there opportunities to teach or direct a program?

Registrar of Voters

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1. Where do I vote? Am I registered to vote?
2. How do I register to vote?
3. What identification is required for voters?
4. What's the difference between registering with a political party and choosing NOT to designate a party?
5. How can I view a sample ballot for an upcoming election?
6. Can someone on probation vote?
7. Must someone on probation provide documentation of having completed probation before registering to vote?

Rose City Senior Center

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1. Who can go on senior center day-long trips?
2. Who can go on senior center mini-trips?
3. How do I register for Day-Long Trips?