Adult & Family Services


Our mission is to provide expedited services to residents in crisis and to develop and administer services that help people become self sufficient and reach their maximum potential.

Description of Services We employ highly skilled Adult and Family Case Management staff with extensive knowledge of area resources. Norwich Human Services plays a leadership role on the local, regional, and state level in addressing the needs of our low-income residents and the city's homeless population. We provide occupational skills training and employment support services to Norwich's unskilled and/or underemployed workforce.


Norwich Human Services provides assistance based upon the individualized needs of adults and families. Programs and services include but are not limited to:

  • Housing and Homelessness Services
  • Aid to relative guardians who have care of minor children
  • Case Management Services
  • Emergency Rent / Mortgage Assistance
  • Food Resources
  • Heat and Utility Assistance
  • Help with Department of Social Services Applications
  • Pharmacy Assistance
  • Relocation Assistance
  • A variety of other programs designed to improve the quality of life of our residents in need

Do you qualify for Renters' Rebate? 

The Renters' Rebate Program is a State CT tax relief program administered by the Office of Policy and Management. This program strives to refund money to elderly and disabled people who rent an apartment and who have paid a disproportionate amount of rent and utilities as compared to their income.

The program runs from May to October, although if you are incapacitated you may be granted an extension until December.

Applications can be taken at Norwich Human Services and Rose City Senior Center. People living in Norwich Housing Authority Properties, or other elderly housing complexes such as AHEPA and Hamilton Park, may have their applications done on site there.

To qualify for the program you must be a senior citizen age 65 or older or a disabled person who is currently 100% disabled. You must have lived in CT for one full year at some time in your life and also be a resident at the time of application. Income limits vary from year to year. Refund checks can range from $50 to $900 depending on your circumstances. Checks are mailed out in November and December.

For more information please call Norwich Human Services at 823-3778

 Norwich Works

The Norwich Works program provides job training and employment services to the area's unemployed or underemployed individuals, which will enable them to enter the workforce and obtain economic security. This program is both innovative and community based. Our goals are to provide job training and placement, assess employers’ needs for qualified and dependable entry-level employees, and to work together with businesses, schools, local social service agencies, faith-based organizations and community groups to train and employ individuals and strengthen families.

For more information please call Norwich Human Services at 823-3778

Programs Offered

Certified Nursing Aide (course duration could be 2 to 8 weeks)

CPR Course (course duration could be 6 weeks)

Patient Car Technician (CNA license required prior to program engagement, course duration could be 8 weeks)

Pharmacy Technician (course duration could be 8 weeks)

Lead Abatement (course duration could be 1 week)

Emergency Medical Technician (course duration could be 6 weeks)

Services Offered

  • Job Search Assistance
  • Referrals for Employment
  • One-on-One Employment Consultation
  • Access to Transportation
  • Employment Related Incidentals